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A team of staff worked proactively to improve the quality of services by using quantifiable means to evaluate the effectiveness of services. They also incorporated technology-based solutions in their work, providing residents with care that yields a positive impact. For instance, the Welfare Council’s seven subvented elderly care homes launched a research project to study the mood patterns of senior citizens living in residential care homes and possible intervention protocols to tackle the situation. The study looked into the inter-RAI data of participating residents to establish intervention protocols to improve residents’ moods and standards of service. The report was published in August 2016. A seminar on the findings and the use of inter-RAI was organised on 11^th August 2016. More than 130 representatives from 30 different organisations participated in the seminar.